Frequently Asked Questions
Everything you need to know about our premium refurbished electronics.
What does 'Refurbished' actually mean at Reboot IT?
Every device undergoes a rigorous 40-point diagnostic inspection, professional cleaning, and hardware testing to ensure it functions like new. We only sell Grade A and Grade B certified tech.
Do your products come with a warranty?
Yes, all hardware purchased from Reboot IT includes a standard 12-month limited warranty that covers any mechanical or electrical defects.
How long will it take to receive my order?
We process orders within 24 hours. Standard shipping typically takes 3-5 business days, while express shipping options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Are the batteries in your laptops and phones tested?
Absolutely. We guarantee that all mobile devices and laptops hold a minimum of 80% battery health capacity, ensuring reliable performance throughout your day.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Afterpay and Klarna.