Returns & Exchanges
At Reboot IT, we stand behind the quality of our refurbished electronics with a 30-day satisfaction guarantee and a seamless return process. If your device isn't performing as expected, we are committed to providing a swift exchange or a full refund.
Initiate Your Request
Log into your account and navigate to your order history to submit a Return Merchandise Authorization (RMA) request within 30 days of delivery.
Prepare Your Device
Ensure all personal data is erased and the device is securely packed in its original packaging, including all power cables, accessories, and manuals.
Ship the Item
Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location to ensure tracked delivery to our service center.
Inspection and Refund
Once our technicians verify the item's condition and serial number, your refund or exchange will be processed within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing